I confess that I haven't read everything in the Gladwell/Sailer exchange, so forgive me if this has already been clarified. Is it correct to say that, in this instance, Gladwell considers Sailer a racist because he asserts that sales staff are consciously discriminating as opposed to unconsciously discriminating against minorities? This might be supportable if it could be construed that by this Sailer denies the possibility of unconscious discrimination, but I see no evidence of that. Does Sailer anywhere say that no one ever makes unfounded judgments based on outward appearances? Doesn't that,rather, sound something like Gladwell's thesis in "Blink" that it is often advantageous to go with the initial instant assessment of a situation?